Privacy Policy

Effective Date: 01/Oct/2023

1. Introduction

Swax BV ("we," "us," or "our") is committed to protecting the privacy and personal data of individuals who interact with our website, web services, and products. This Privacy Policy outlines how we collect, use, and safeguard your personal information in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

2. Contact Information

If you have any questions or concerns regarding this Privacy Policy or our data processing practices, please contact us at:

Swax BV

Pyckestraat 37

2018 Antwerp

Belgium

Email: team@swax.com

Phone: +32496558558

3. Types of Personal Data We Collect

We may collect the following types of personal data:

  • Names
  • Email addresses
  • Payment information
  • IP addresses

4. How We Collect Personal Data

We collect personal data through various means, including:

  • Our website
  • In-person interactions
  • Signup processes on our apps
  • Newsletters

5. Purposes of Personal Data Processing

We process personal data for the following purposes:

  • To fulfill orders
  • To provide customer support
  • To send marketing communications

6. Sharing of Personal Data

We do not transfer personal data to non-EU third parties. All data processing activities are conducted within the European Union.

7. Data Retention

We retain customer information for as long as they remain a customer. Customer data is typically retained for a period of 3 to 6 months, with automatic deletion upon expiration.

8. Security Measures

We maintain robust security measures to protect personal data from unauthorized access, disclosure, alteration, or destruction. Our security measures are subject to constant review and improvement.

9. Data Subject Rights

You have the right to exercise your data subject rights under GDPR. To do so, please contact our company security team at team@swax.com.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies solely for the purpose of making our website and apps work efficiently. We do not use cookies for marketing purposes.

11. Data Breach Notification

In the event of a data breach, we have a Data Protection Officer (DPO) who will handle matters with affected parties and the relevant supervisory authority. Our DPO, Frank Bongers, can be reached at frank@swax.com or +32 496 558 558.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data processing practices or legal requirements. Any updates will be posted on our website, and the "Effective Date" will be revised accordingly.

By using our services, you consent to the terms outlined in this Privacy Policy.